Website privacy notice.

Who this notice covers

Quokka Advisory Pty Ltd (ABN 67 669 267 529) operates this website. This notice covers website visitors and initial enquiries. Information handled during a client engagement is also subject to the agreed scope, confidentiality requirements and any applicable data-handling arrangements.

Information you choose to provide

An enquiry may include your name, organisation, email address, phone number and the information you put in your message. Provide only what is needed to explain your request. Please do not send passwords, identity documents, health information or confidential client material through an initial enquiry.

The enquiry form sends your message through a Cloudflare function to our Microsoft 365 enquiries mailbox. Cloudflare Turnstile checks the request to reduce automated abuse. The website does not keep a separate database of enquiries. You can also contact us by phone.

Why we use enquiry information

We use the information in an enquiry to respond, understand the requested work, arrange a discussion and keep a record of that correspondence. If a discussion leads to an engagement, the agreed service and contractual requirements also apply. An enquiry does not subscribe you to a marketing list.

Website operation and preferences

Your browser provides connection information to the hosting service when it requests a page. This can include an IP address and technical request information. Hosting providers may process this information to deliver the site and protect their services.

The website stores your appearance preference and analytics choice on your device. With your permission, Google Analytics measures page use, completed guide requests and submitted enquiries. We use fixed campaign labels to understand which LinkedIn posts bring visits. Enquiry text and contact details are not sent by our form code to analytics. See the cookies and website storage notice for details.

Service providers and overseas processing

Cloudflare provides website hosting and form protection. Microsoft 365 handles enquiry email. Google provides optional website analytics. These providers may process information outside Australia under their service terms and privacy practices.

The website does not subscribe an enquirer to marketing or sell enquiry information. Follow the provider links for their privacy information: Cloudflare, Microsoft and Google.

Keeping and protecting information

Enquiries are held in our business email system. Website delivery credentials are restricted to the enquiries mailbox. Retention depends on the correspondence and any resulting engagement or legal obligations. Contact us to discuss access, correction or deletion of your information.

Access, correction and concerns

Email enquiries@qadv.com.au with “Privacy enquiry” in the subject, or call 1300 175 648. Tell us what information or issue your request concerns. We may need to establish your identity before releasing personal information.

For a complaint, explain what happened and the outcome you are seeking. If the matter remains unresolved, you can contact the Office of the Australian Information Commissioner about the privacy complaint process.